Terms and Condtions
Terms & Conditions – Moon Home Egypt
Welcome to Moon Home Egypt. By accessing or using www.moonhomeegypt.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
1. General
These Terms & Conditions govern your use of the Moon Home Egypt website and all purchases made through it. By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.
2. Products & Availability
- All products displayed on the website are subject to availability.
- We reserve the right to modify, discontinue, or update any product, price, or description at any time without prior notice.
- Product images are for illustration purposes only; actual items may vary slightly in color or appearance.
3. Orders & Acceptance
- Placing an order does not constitute acceptance until confirmed by Moon Home Egypt via phone, WhatsApp, email, or system notification.
- We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, suspected fraud, or incomplete customer information.
4. Prices & Payment
- All prices are listed in Egyptian Pounds (EGP) unless stated otherwise.
- Payment methods may include cash on delivery, bank transfer, or electronic payment options (as available).
- Moon Home Egypt reserves the right to change prices at any time without prior notice.
5. Shipping & Delivery
- Delivery times are estimates and may vary based on location, availability, and courier performance.
- Moon Home Egypt is not responsible for delays caused by third-party delivery companies, force majeure, or incorrect customer information.
- Shipping fees, if applicable, will be communicated before order confirmation.
6. Inspection on Delivery
Customers are advised to inspect the product upon delivery. Any visible damage or incorrect items must be reported immediately to the delivery agent or our customer support team.
7. Returns & Exchanges
- Returns or exchanges are subject to Moon Home Egypt’s Return Policy.
- Products must be unused, in original condition, and in original packaging.
- Certain items may be non-returnable due to hygiene or safety reasons.
- Delivery or return shipping fees may be non-refundable.
8. Cancellations
- Orders may be canceled before dispatch by contacting customer support.
- Moon Home Egypt reserves the right to cancel orders at any stage before delivery.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Moon Home Egypt and may not be copied, reproduced, or used without prior written permission.
10. User Conduct
Users agree not to:
- Use the website for unlawful or fraudulent purposes
- Interfere with the website’s functionality or security
- Provide false or misleading information
Violation of these terms may result in suspension or termination of access.
11. Limitation of Liability
Moon Home Egypt shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased, to the extent permitted by law.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
13. Changes to Terms
Moon Home Egypt reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the revised terms.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Email: info@moonhomeegypt.com
Phone / WhatsApp: 00201099132999
Address: 78Mostafa Nahas st, Nasr City, Cairo, Egypt